Refund policy

Return and Refund Policy

Jennifer Kilduff Design provides interior design services and sells digital gift vouchers. The cancellation and refund terms below apply to these purchases.

Appointment cancellations and rescheduling

If you need to cancel or reschedule an appointment, please contact me using the details on the Contact page. Where possible, please give at least 48 hours’ notice. Any cancellation charges or deposit conditions will be explained and agreed with you before you book. These terms are subject to your statutory consumer rights.

Your right to cancel a distance booking

If you book a service online or by phone as a consumer, you generally have 14 days from the date you agree the contract to cancel without giving a reason. To cancel, send me a clear statement of your decision before the cancellation period ends. Please include your name and booking details so I can identify your appointment.

If you expressly ask me to start work during the cancellation period and then cancel, you may be asked to pay a proportionate amount for the service already provided, where permitted by law. If the service is fully performed during that period, you lose the right to cancel only if you expressly consented to the service starting early and acknowledged that you would lose that right once it was fully performed.

If I cancel your appointment

If I need to cancel your appointment, you can choose an alternative date or a refund of the amount paid for the service I have not provided.

Digital gift vouchers

If you wish to cancel a digital gift voucher purchase, or if your voucher has not arrived or does not work, please contact me with your order details. Any cancellation or refund will be handled in accordance with your statutory consumer rights. Please see the gift voucher terms on the product page for validity and redemption details.

How refunds are issued

If you exercise a statutory right to cancel and a refund is due, I’ll issue it without undue delay and within 14 days of being informed of your decision to cancel. If I cancel an appointment and you choose a refund, I’ll issue it within 14 days of that choice. Refunds will be made using the original payment method unless you expressly agree to another method, with no refund fee charged to you.

Questions or concerns

If you have any concerns about the service you receive, please contact me so I can work with you to resolve them. Nothing in this policy affects your statutory consumer rights.