Terms of Service

Last updated 11.11.2026

1. About Jennifer Kilduff Design

Jennifer Kilduff, trading as Jennifer Kilduff Design, provides interior design consultations, colour advice, room design, space planning, renovation design advice, personal shopping, product sourcing and home styling. I also sell digital gift vouchers.

These terms apply when you use this website, book a service or buy a digital gift voucher from me.

Business address 1 Castleknock Downs, Castleknock D15 YNE4
Email jennifer@jenniferkilduffdesign.ie
Telephone +353 85 833 8249

2. Enquiries and bookings

Sending an enquiry does not commit you to a purchase or confirm an appointment. Before you book, I’ll confirm the service, scope, fee, payment arrangements and agreed deliverables in writing.

Your service contract is formed when you accept the proposal or booking offer in the way it specifies. If a deposit or payment is required to secure your appointment, I’ll explain this before you accept. Please check your confirmation and tell me promptly if any details are incorrect.

These terms and your agreed proposal or booking confirmation form your service agreement. Any changes to the agreed scope, fee or timetable will be confirmed in writing.

3. What your service includes

Your fee covers the work and deliverables described in your booking or proposal. For a consultation, this may include advice during the appointment and a brief written summary, as described in the service booked. Detailed reports, mood boards, sourcing lists, drawings and revisions are included where specified in your agreement.

If you request additional rooms, visits, revisions or other work, I’ll explain the cost and get your agreement before starting. Purchasing on your behalf, managing trades and supervising installation are provided only where expressly agreed.

4. Fees and payment

I’ll tell you the total price before you commit, including any applicable taxes and agreed travel or other charges. If the total cannot reasonably be calculated in advance, I’ll explain how it will be worked out.

Your agreement will set out any deposit, instalments and balance due dates. A deposit counts towards the total service fee. Products, materials, trades and installation are charged separately unless your proposal expressly includes them.

If an undisputed payment is overdue, I may pause future work after giving you written notice and a reasonable opportunity to pay. I’ll discuss any resulting change to the timetable with you. Your statutory rights concerning payment remain in place.

5. Appointments, information and access

I’ll provide the service within the agreed timeframe or, if no timeframe has been agreed, within a reasonable time. If a delay arises, I’ll let you know as soon as reasonably possible and discuss revised arrangements.

Please provide accurate information about your home and project, tell me if any measurements are approximate, and arrange safe access and any permissions needed for an agreed visit. For an online consultation, I may rely on the photos, plans and measurements you supply.

6. Statutory cancellation rights

If you enter into a service contract as a consumer online or by phone, you generally have 14 days from the date the contract is agreed to cancel without giving a reason. Qualifying contracts agreed away from business premises may also carry cancellation rights. Where a longer statutory period applies, that period will apply to your contract.

To cancel, send a clear statement to jennifer@jenniferkilduffdesign.ie or to the postal address above before the cancellation period expires. You can use the optional form at the end of these terms or any other cancellation method available to you by law.

If you ask me to begin during the cancellation period, I’ll obtain your express request separately and ask you to acknowledge what happens to your cancellation right once the service is fully performed. If you cancel after work has started but before it is complete, you may be charged a proportionate amount for the work supplied, where permitted by law. The statutory right to cancel ends on full performance only where the legal conditions have been met, including your express request to start early and acknowledgement that the right will end on completion.

If you exercise your statutory right to cancel and a refund is due, I’ll issue it without undue delay and within 14 days of being informed of your decision. I’ll use the original payment method unless you expressly agree to another method, with no refund fee charged to you.

7. Other cancellations and rescheduling

If you need to cancel or reschedule an appointment, please give at least 48 hours’ notice wherever possible. Outside your statutory cancellation rights, any late cancellation charge, no-show charge or deposit condition applies only if it was clearly explained and agreed before booking and is fair and proportionate.

If you cancel an ongoing project outside the statutory cancellation period, you may owe payment for work properly carried out and reasonable, unavoidable costs you authorised, subject to the agreement and applicable law. I’ll refund any prepaid amount above the sum properly due.

If I cancel an appointment, you can choose an alternative date or a refund for the service I have not provided. If you choose a refund, I’ll issue it within 14 days of your choice. See the Return and Refund Policy for further information.

8. Digital gift vouchers

Digital gift vouchers are delivered by email and can be used towards the services specified on the voucher product page. The terms shown before purchase explain how to redeem the voucher, how unused balances are handled and whether an expiry date applies. Where an expiry applies, a covered voucher will be valid for at least five years from the purchase date.

If you wish to cancel a voucher purchase, or if your voucher has not arrived or does not work, contact me with your order details. I’ll handle the request in line with your statutory consumer rights and the Return and Refund Policy.

9. Product sourcing and independent suppliers

I make sourcing recommendations based on your brief and budget. Prices, availability and lead times can change before you order. Where you buy directly from a retailer or appoint a trade, your contract for that purchase or work is with that business. Please check dimensions, samples, delivery access and the retailer’s terms before ordering.

If I’m to purchase on your behalf, coordinate suppliers or supervise work, we’ll agree the scope in writing. I’ll explain any relevant commission or referral arrangement before you commit. I remain responsible for the advice and services I provide.

10. Design advice and technical checks

Concept layouts, mood boards and visualisations illustrate the design direction. Final site dimensions, product suitability, access and installation requirements should be checked by the appropriate supplier, installer or qualified professional before ordering or starting work.

Structural design, engineering, electrical design, planning and building certification require the appropriate qualified professionals. Check paint and finish choices using physical samples in the space where possible, as screens, lighting and surrounding materials can affect how they appear.

11. Design materials and project photography

I retain copyright in the original design materials I create unless we agree otherwise. Once the agreed fees for those materials have been paid, you may use them for your project and share them with the suppliers and trades working on it. Please ask for written permission before using them for another project, reselling them or reproducing them commercially. Third-party materials remain subject to their owners’ rights.

I handle personal information in line with my Privacy Policy. I’ll seek your separate permission before using identifiable photographs of your home, your name or your testimonial for marketing.

12. Service standards and complaints

I’ll provide services with reasonable care and skill and in line with the agreed scope and applicable consumer law. If you’re concerned about a service, please email jennifer@jenniferkilduffdesign.ie with the details so I can look into it.

Depending on the circumstances, your legal remedies may include having the service put right, a price reduction or ending the contract and receiving a refund. Nothing in these terms limits your statutory consumer rights or excludes liability that cannot lawfully be excluded.

13. Changes to these terms and applicable law

I may update these terms for future bookings and purchases. The version supplied when your contract was formed applies to that contract unless a change is agreed or required by law.

These terms are governed by Irish law. Consumers retain any mandatory protections and rights to bring proceedings in their country of residence where applicable.

14. Optional cancellation form

Complete and send this form only if you wish to cancel your contract. You can also send a clear statement of your decision.

To Jennifer Kilduff Design, at the business address above or jennifer@jenniferkilduffdesign.ie

I give notice that I wish to cancel my contract for the following service or purchase.

Service or purchase
Date ordered or contract agreed
Booking or order reference, if available
Name
Address
Date
Signature, if submitting on paper